Disney PrincessMagical Adventures Castle, 3-Level with Interactive Lights and Sounds, Slide and Pool, 28 Accessories, Ages 3+
Product details
Web ID: 1651207230 reviewssorted by Newest
Never received
Unfortunately, I never received it and when I reported this to Macy’s instead of refunding or replacing it, they sent me an email stating that they would have to shut my account down and so now I can’t order from Macy’s anymore at all and the only way for me to get my refund for this item now is to dispute it with my bank.
Love the musical clock
Easy to assemble and a great gift for any Disney princess lover.
Recommends this product
Great castle
Excellent quality. Easy to assemble.
Love This Castle
My daughter loves her castle! It’s a great choice for kids who love the princesses. It’s like the Disney version of the Barbie Dream House!
Booo
The stairs always fall apart. It took awhile to put together. Its very disappointing. I should have gotten a Barbie house.
Customer review from Mattel Shop
Response from Mattel Shop
We're sorry to hear this. Please reach out to our Consumer Services team for help. Phone support is available at 800-524-8697, Mon.- Fri., 9 a.m. - 6 p.m. EST.
So fun
This castle is every little girls dream! The lights and sounds are so fun and it includes so many accessories to extend play. It's around 4 feet tall and has 10 separate play areas including a slide and pool. My girls absolutely love it for all their princess playing.
Recommends this product
Customer review from Mattel Shop
So darlings! Fun large princess castle!
This is so cute! I love that it has so many different princess themes in it. My kid play with it for hours. It is really big and colorful. It was easy to put together and it is easy to take apart . The clock is one of the best parts , you spin it for the lights and sounds. My kids love to slide the dolls down into the seashell pool. It comes with some cute little accessories such as a play mirror and furniture and dishes. It is three stories and has 10 different play areas.
Customer review from Mattel Shop
Item Processing
I ordered this item on August 22 to be picked up in store. I had to call customer service two days in a row to ask why it was not yet shipped out. Fast forward to August 26, item still is marked as processing with a new delivery date of next week Thursday, September 3. Item currently on their website says 3-5 business days to reach to you. It’s a LIE. Do not trust them. I also saw another review below that the person never got their item. Although this item is still processing and hasn’t even shipped out, Macy refused to cancel the order. This was a birthday gift and it’s coming 1 week late if it even comes