Hulala HomeIsrael Traditional Slipcovered Sofa with Solid Leg
Product details
Web ID: 222454213 reviewssorted by Newest
BAD ADVICE FROM CUSTOMER SERVICE
Before I ordered this I CALLED customer service to make sure that the sofa I was ordering would be delivered by someone who could put it together. They assured me that was so. I was given a Monday for delivery. Imagine my surprise when a lump of furniture was delivered 3 days early, too heavy for me to move and no one to put it together. When I called I was advised that that was my problem. That the ad said some. assembly was required
Response from Macy's
Hello, we are truly sorry to hear about your negative experience. Your satisfaction is very important to us, and we appreciate your feedback. We are committed to making improvements based on your input. If there is anything we can assist with or any way we can make amends, please do not hesitate to contact our customer support team via email at after-sale1@karathome.com. Your inquiries or needs will be addressed and resolved within 24 hours.
Sofa pretty comfortable
Easy to put together
Recommends this product
Response from Macy's
Thank you very much for your kind message! We are truly glad to know that you are happy with your purchase.
Your acknowledgment is our greatest source of motivation and support.
If you have any inquiries or require further assistance, please feel free to reach out to us anytime.
Seat cover
I recently purchased this sofa and the zipper for the seat cover was broken. I emailed the company and they just keep forwarding my email to person after person. Also, the couch looks nice, but not comfortable.
Response from Macy's
We are truly sorry that we did not meet your expectations. We consistently uphold high standards in product quality and are committed to resolving any concerns you may have to improve your experience.
If you encounter any difficulties while using the item, please feel free to reach out to the our support team or send a message to after-sale1@karathome.com. Providing images that show the specific issue will allow us to assist you more effectively.
We value your message and your understanding as we work to address this.